If you don’t want your business profile to be muddy, you can use the TalkToTheManager tool from Yelp. There is also a more private method of receiving negative comments. If that’s the case, wouldn’t it be better to just give in and try to make it work? After all, Yelp does offer plenty of tools and assistance to all business owners who are willing to work in a partnership. However, they won’t work for just any business and for just any reason, so for the most part, you’re stuck with your ratings and reviews. Is It Necessary?Īlthough there’s no easy way to delete a business from Yelp, there are some methods that could work. The Yelp team may remove the content based on the content guidelines provided here. This can include your competitors leaving negative comments, it doesn’t pertain to the customer experience, or it includes inappropriate content. Ultimately, your best bet is to ensure that you are getting the best reviews possible.įortunately, Yelp does have content guidelines that protect you from defamatory reviews. However, it’s hard to say what those extreme circumstances would have to entail. If the circumstances are extreme, then Yelp may be willing to make an exception. You may get in touch with Yelp after you’ve claimed your business page. That’s not to say that there can’t be some special circumstances when Yelp might be helpful. It’s Still Worth Trying If You’re Desperate There are enough success stories you can read in various articles around the web. Yelp suggests that even businesses that come down to a 1-star rating could turn things around with the right mindset and planning. Yelp offers plenty of free tools that business owners can use to improve the profile by adding relevant information, offering deals and reservations, and essentially working with Yelp to gain more customers. So, it’s basically free advertising assuming you can get good reviews. It is estimated that approximately 92 million people use Yelp each month. How Does Yelp Work?Īs mentioned briefly above, users and business owners can submit a listing to Yelp. Furthermore, it’s how the company makes money. With Yelp clinging to their ‘information is a matter of public record and concern’ policy, it’s hard to imagine them ever implementing a removal feature. While Yelp users may still find the business, it won’t appear at the top of the list. Note: Even though you can’t permanently delete your business, following any of the above-mentioned steps does mean that your business will appear lower in the search results. Using the same methods above, select the ‘Temporary Closed’ option. If you are in the process of remodeling or you’ll be closed for an extended period of time you can report a temporary closure. Tap on the ‘Edit Business’ option and make the appropriate selections. You can also let Yelp know that your business is closed using the iOS and Android app by logging in and tapping on the three-dot menu icon in the upper right-hand corner.
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